Warranty

Warranty (UK Mainland)


• Covers hardware failure but excludes accidental damage or user error.


• 14 day returns policy.


• Free lifetime telephone support.


• Any suspected hardware failure should be reported to "Ad-Digital" first. "Ad-Digital" will then provide telephone technical support to determine hardware failure; hardware failure must be confirmed by "Ad-Digital". 

Standard 3 year warranty (for all listed products purchased after 18/01/2016):


• All screen sizes up to and including 55” are covered by a swap-out or collect and return service. Once hardware failure has been determined by "Ad-Digital" over the phone the screen should be repackaged using the original packaging. At this point "Ad-Digital", at their discretion, will either:


o Arrange for collection of the faulty screen by a courier service, then once the screen is back with "Ad-Digital" it will either be repaired or replaced with a new unit, or


o A replacement screen will be sent out and a courier service will be used to collect the faulty screen.


o All deliveries and collections will be at the cost of "Ad-Digital".
• If the screen is not packaged correctly no liability will be taken by "Ad-Digital" if the product is damaged during transit.


• If the screen is returned in full working order no liability will be taken by "Ad-Digital" and any costs incurred will be passed on to the customer.

UK Mainland only: Screens sizes above and exclusive of 55” and freestanding (L-series) products are covered by an on-site service. Once hardware failure has been determined by "Ad-Digital" over the phone "Ad-Digital" will arrange for technician(s) to make an on-site visit to repair or replace the faulty screen.


• The screen(s) must be in a location accessible to our technician(s) and in no circumstances would "Ad-Digital" staff be expected to remove screens or disassemble non standard installations or constructions or be expected to work above ground level.


• Where no genuine hardware failure has occurred a call out charge of at least £150 (+VAT) is payable for each visit.

• For customised or out of stock items the turnaround period is dependent upon factors such as, but not limited to, availability, production and shipping.

Old 1 year warranty (for all listed products purchased before 18/01/2016):


• All screen sizes up to and including 55” are covered by a swap-out or collect and return service. Once hardware failure has been determined by "Ad-Digital" over the phone the screen should be repackaged using the original packaging. At this point "Ad-Digital", at their discretion, will either:


o Arrange for collection of the faulty screen by a courier service, then once the screen is back with "Ad-Digital" it will either be repaired or replaced with a new unit, or


o A replacement screen will be sent out and a courier service will be used to collect the faulty screen.


o All deliveries and collections will be at the cost of "Ad-Digital".


• If the screen is not packaged correctly no liability will be taken by "Ad-Digital" if the product is damaged during transit.


• If the screen is returned in full working order no liability will be taken by "Ad-Digital" and any costs incurred will be passed on to the customer.

• Screens sizes above and exclusive of 55” are covered by an on-site service. Once hardware failure has been determined by "Ad-Digital" over the phone "Ad-Digital" will arrange for technician(s) to make an on-site visit to repair or replace the faulty screen.


• The screen(s) must be in a location accessible to our technician(s) and in no circumstances would "Ad-Digital" staff be expected to remove screens or disassemble non standard installations or constructions or be expected to work above ground level.


• Where no genuine hardware failure has occurred a call out charge of at least £150 (+VAT) is payable for each visit.

• For customised or out of stock items the turnaround period is dependent upon factors such as, but not limited to, availability, production and shipping.

This warranty covers hardware failure and shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning or other aspects of nature; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by "Ad-Digital", or which damage this product or result in service problems; incorrect electrical voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions; product removal or reinstallation; reception or display problems and distortion related to noise, echo, interference or other signal transmission and delivery problems; reduced screen brightness related to normal aging, or burned-in images. 

Warranty (overseas)


• Covers hardware failure but excludes accidental damage or user error.

 

• Free lifetime telephone support.


• Any suspected hardware failure should be reported to "Ad-Digital" first. "Ad-Digital" will then provide telephone technical support to determine hardware failure; hardware failure must be confirmed by "Ad-Digital". 

• Once hardware failure has been determined by "Ad-Digital" over the phone replacement parts, along with an instructional guide, will be sent to the Client at the cost of "Ad-Digital". If the Client does not have the facility to repair the product then the screen should be repackaged using the original packaging and returned to our factory in China (or another specified location) at their cost. The product will then be repaired and sent back to the Client at the cost of "Ad-Digital".


• In the event of advanced replacement parts being sent to the Client "Ad-Digital" reserves the right to request faulty parts be returned to us at the cost of the Client after the repair work has been carried out. "Ad-Digital" also reserves the right to request that faulty parts be returned to us for repair at the cost of the Client in the event that advanced replacement parts are unable to be sent.


• If the screen is not packaged correctly no liability will be taken by "Ad-Digital" if the product is damaged during transit.


• If the screen is returned in full working order no liability will be taken by "Ad-Digital" and any costs incurred will be passed on to the customer.


• For customised or out of stock items the turnaround period is dependent upon factors such as, but not limited to, availability, production and shipping.

Old 1 year warranty (for all listed products purchased before 18/01/2016):


• Once hardware failure has been determined by "Ad-Digital" over the phone replacement parts, along with an instructional guide, will be sent to the Client at the cost of Ad-Digital". If the Client does not have the facility to repair the product then the screen should be repackaged using the original packaging and returned to our factory in China (or another specified location) at their cost. The product will then be repaired and sent back to the Client at the cost of "Ad-Digital".


• In the event of advanced replacement parts being sent to the Client "Ad-Digital" reserves the right to request faulty parts be returned to us at the cost of the Client after the repair work has been carried out. "Ad-Digital" also reserves the right to request that faulty parts be returned to us for repair at the cost of the Client in the event that advanced replacement parts are unable to be sent.


• If the screen is not packaged correctly no liability will be taken by "Ad-Digital" if the product is damaged during transit.


• If the screen is returned in full working order no liability will be taken by "Ad-Digital" and any costs incurred will be passed on to the customer.


• For customised or out of stock items the turnaround period is dependent upon factors such as, but not limited to, availability, production and shipping.


This warranty covers hardware failure and shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning or other aspects of nature; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by "Ad-Digital", or which damage this product or result in service problems; incorrect electrical voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions; product removal or reinstallation; reception or display problems and distortion related to noise, echo, interference or other signal transmission and delivery problems; reduced screen brightness related to normal aging, or burned-in images.